Food & Beverage Service Executive (Raffles Courtyard)

Company Description Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers.

No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state. About the Restaurant Perfect for enjoying Singapore's year-round summery weather, Raffles Courtyard is the charming alfresco bar and lounge where the city comes to socialise in style. Discover refreshing summer drinks and flavours of the region – including authentic Singaporean delights, Southeast Asian tapas and Peranakan signatures – in a lushly landscaped alfresco courtyard with a relaxed and welcoming vibe.

Job Description The Food and Beverage Service Executive supervises his/her team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guests’ dining experience expectations as well as to contribute to the achieving of the outlet’s set financial and other targets.   Primary Responsibilities Oversees Daily Operations and Achieving Targets Provides excellent and high-quality service at all times to all of our guests based on established hotel standard operating procedures.  Is always well-presented and adheres to the hotel’s grooming standard.  Oversees the set-up and operation of a station/section in a restaurant.  Supervises and participates in running an efficient and profitable operation in the assigned areas.   Liaises with the outlet manager to actively encourage a professional and dedicated team.  Assists the Outlet Manager/Assistant Outlet Manager in enabling employees to consistently achieve the highest service and product delivery standards with the highest degree of client care and service at all times.  Provides services for guests such as order taking and promoting the restaurant's food and beverage offerings.  Greets and bids farewells to guests and colleagues in a friendly, professional, timely and courteous manner.  Assists colleagues and guests efficiently and professionally by using emotional intelligence and touch points with the guests.  Has extensive knowledge of the hotel’s food & beverage menus to provide knowledgeable service to our product, including liquors and cocktails, upselling products whenever possible and adequate.  Offers menu options, advice and takes orders.  Offers drinks, pre-, during, and after meal service.  Take responsibility for residents’ and guests' belongings in the restaurant or bars as per the set standards and promptly.  Remembers guests’ preferences and guests’ names to extend adequate personalized service.  Takes guests’ Food & Beverage orders timely, professionally, accurately and assures correct input in the Point of Sales system including seat cover position or any allergens.  Double-check checks order list before "sending" the ticket to the kitchen promptly.  Anticipates guest needs, as to where guests will never have to ask for anything or follow up.  Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service and when the main course is served.  Uses the guest name appropriately and communicates it to restaurant colleagues, culinary colleagues were appropriate and managers.  Serves food/beverage and all condiments correctly in a timely and efficient manner and at the co