Job at a glance
Company Description Kuredhivaru Resort and Spa is a tropical oasis nestled in the Noonu atoll within 45 minutes seaplane journey from Male International Airport. The live and colorful house reef, the white sand beach and picture-perfect scenes make the resort as an ultimate beach holiday destination for both thrill seekers and leisure lovers. Each of our 105 villas boast a private pool, cozy terrace and direct access to the ocean.
The contemporary and eco-friendly design of the villas offer our guests a comfortable accommodation and laid-back resort experience. Job Description Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures. Handle room assignments, key issuance, and update guest preferences accurately in the PMS. Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly. Upsell room categories and promote hotel services to maximize revenue. Manage incoming calls, messages, and guest requests in a timely and courteous manner. Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations. Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary. Follow up with guests on special requests, complaints, and service recovery actions. Process guest payments, room charges, deposits, and refunds accurately. Maintain proper documentation, reports, and shift handover notes. Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
Adhere to hotel security, safety, and confidentiality protocols. Verify guest identification, maintain visitor logs, and follow standard front-office procedures. Follow brand standards and service guidelines at all times. Qualifications Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role. Strong communication and interpersonal skills with a guest-first attitude.
Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred. Good computer skills; proficiency in Microsoft Office applications. Fluency in English; other languages are an advantage. Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment. Professional appearance, grooming, and positive attitude. Strong problem-solving skills and attention to detail. High school diploma or equivalent; hospitality-related qualifications are preferred.
Willingness to work shifts, weekends, and public holidays. Additional Information Attractive tax free salary package Monthly service charge earnings Comprehensive health insurance coverage Annual paid leave with return flight ticket Accommodation, meals, uniforms, and additional employee perks