Operations Manager (Branch, Warehouse and Logistics) - Permanent Full-Time - Bilingual - Montreal QC

Company Description We make shipping easier for Canadian businesses and entrepreneurs. Since 2001, Chit Chats has helped small businesses and entrepreneurs ship across Canada and around the world with simple, affordable shipping solutions. But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always ready to help.

If you want to work somewhere your ideas matter, your teammates have your back, and the work you do helps Canadian businesses and entrepreneurs grow, you’ll fit right in at Chit Chats. Job Description The Role We are looking for an experienced Operations Manager (Area Manager) to oversee our business operations in an assigned region. The Area Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.

As an Area Manager, your duties also include guiding managers and staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports. To be successful as an Area Manager, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets.

Ultimately, a top-notch Area Manager should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. As the Area Manager, you are the front runner of our growth mission, responsible for opening new branches, and expanding the network according to the leadership team's strategic plan. You’re responsible for providing leadership, direction and support to Chit Chats’ managers,  branch leads, fleet, fulfillment and increase customer accessibility within your region.

You provide oversight of the branches and drop spots in your region to be in line with the business strategy and company culture to achieve organization goals. You plan and drive operations to ensure results are consistent with compliance policies and the overall strategic direction for the organization. You play a key role in protecting the bottom line by owning the hiring, staffing and development and retention of talent in the branches in your purview.  You report to the National Ops and Logistics Director, and manage or oversee Branch Leads, Fleet, Warehouse, Fulfillment, Supplies, as well as other initiatives, assignments and projects Chit Chats’ vision and goals.

You will also work or collaborate with Ops Product Owner, Member Experience, Client Success, Compliance and Leadership to provide the support, training and optimizations needed to align your region with Chit Chats’ vision and goals. You are the voice and ear for clients across your region, reporting trends and feedback to management. You plan and drive operational excellence to ensure results are consistent with compliance policies and the overall strategic direction for the organization.  Under the direction of the National Ops and Logistics Director, the Area Manager is responsible for overseeing the day-to-day processes, resource optimization and systems development related to warehouse sort, and fulfillment process.

Key tasks include implementing operations systems and directing personnel to create a lean process improvement. This position will oversee the main operation hub in your regional hub. The individual acts as the dedicated liaison between your warehouse team and all related Chit Chats departments. We consider every regional warehouse to be a well-oiled machine that operates with a client-centric mentality.

To deliver on our promise to clients, we rely on exceptionally talented, bright, and committed people. This skilled multi-tasker will manage the receiving, handling, storing, picking, and packing activities of the warehouse, ensuring that quality standards are met or exceeded. The Area Manager