Job at a glance
Company Description We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.  Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.  Above all, what makes us different is our people.
Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities.  Job Description Purpose: Provide high-quality service delivery to the firm’s Private Equity (PE) clients. You will be responsible for managing client relationships and ensuring all deliverables are completed accurately and within agreed timelines, while effectively managing client expectations on a day-to-day basis.
Key responsibilities include reviewing financial statements, disclosures, and ad hoc client deliverables in connection with fund administration services. You are also expected to contribute to continuous process improvement initiatives, enhancing efficiency and effectiveness within the department. Act as a subject matter expert in PE fund structures, with strong knowledge of accounting and administration processes.
What you'll do Core Responsibilities: You'll manage a portfolio of clients, ensuring smooth day-to-day servicing and the accurate, timely delivery of client reports and information. You'll develop and maintain expert knowledge of assigned clients, including Limited Partnership Agreements (LPA), Service Level Agreements (SLA), fee agreements, and other technical requirements. You'll minimize operational and compliance risk by ensuring all procedures, controls, and checklists are consistently followed across the team.
You'll liaise effectively with auditors, banks, and other external stakeholders to support client servicing and resolve operational matters. You'll maintain high standards of accuracy, client service, and regulatory compliance while building strong client and stakeholder relationships. Tasks / Duties: Client Delivery Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required when the need arise Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s Prepare reporting timetable for all client work and manage reporting process to ensure all deliverables adequately resourced and completed on time Maintain regular contact with client through regular calls and emails detailing upcoming deliverables and progress thereof.
Assist with new business take on where required. Management of Workflow Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised Ensure Back Office are preparing all work to a standard suitable for client review Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved Ensure reconciled cash balances are maintained for clients at all times.
IQ-EQ Fee Management Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes Systems Understand and use best practice on Inve