Job at a glance
Company Description NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.
Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit  www.niq.com .
NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Job Description For NIQ’s Customer Success team, our customers truly come first.  We elevate the customer journey, drive retention, and help our clients grow—fast.
If you’re passionate about creating standout experiences, this is your place.   About the Role   As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients—translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth.
 You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction.   What You’ll Do   Build and maintain ongoing relationships with the identified key persons within the client organization  Increase NPS and ensure clients gain maximum value from NIQ data and capabilities  Drive adoption of NIQ tools and solutions  Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams  Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience  Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders  Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working.  Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan  Use your industry and product expertise to deliver high‑impact insights across NIQ product solutions  Collaborate with insight partners across NIQ to bring forward thought‑provoking market, and category trends  Identify opportunities for growth and pass leads to our account development team  Why Join Us?
  You’ll be part of a forward‑thinking team that’s modernizing the client experience, shaping industry insights, and helping leading brands make smarter decisions every day.  Qualifications Bachelor’s Degree, preferably in Business or a related field. Minimum 5 years of experience in consumer/trade marketing, technology sales, analytics & insights, market resea