Job at a glance
Company Description A Storied Past. A Brilliant Future. For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
Join us in creating our next chapter with your story. Why work for Fairmont? A Rich History Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark. A Culture of Excellence Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential. New Energy for A Storied Landmark As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead. About the Application Process:  At Fairmont, we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.  Job Description To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York.
Ensuring that all guests’ expectations have been exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively up sell benefiting the hotel, it’s shareholders and yourself. To report to duty punctually, in full uniform in full uniform according to appearance and grooming standards To consistently offer personal, friendly and efficient service, striving to exceed all guests' expectations To clear all dishes, deliver meals and to present bills in a professional and discreet manner To have full knowledge of the menu, dietary restrictions and beverage lists in your outlet.
Knowledge of all menu items, their garnishes, contents and preparation methods is required as be prepared to answer any guest questions in a direct and concise way To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant To understand each work section and all side duties that are be assigned to you Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees To fully understand and follow the hotel’s recycling program and procedures Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole To understand how to operate all the equipment used in the outlet