Job at a glance
Company Description About Fairmont Grand Del Mar Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.
The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.   Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.  About the Application Process At Fairmont, we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Group Sales Coordinator.
Responsibilities As a Spa Group Sales Coordinator, you will play a vital role in ensuring the flawless execution of Spa reservations, group reservations, and Spa events. You’ll work closely with both our Spa teams and Sales and Events teams to transform client expectations into seamless guest experiences, all while developing your career within Fairmont’s legendary culture of excellence. The Spa Group Sales Coordinator’s primary responsibility is to fulfill spa reservations for all business segments, both group, resort, local and member guests and to assist with guest arrival and departure in a timely and efficient manner while remaining professional and courteous at all times.
Under the direction of the Spa Manager, the Group Sales Coordinator will also play an important role within the Spa boutique, driving retail sales and sales to service performance while maintain Five-Star performance and exceeding every guest’s expectation within a positive working environment. Keep management informed with all guest, staff and operational updates. Stay current on all department information, become well-versed and trained in its application.
Support Sales and Events team by coordinating all Spa related requests and group reservations Manage group spa reservation lists, contracts, rates, billing, and inventory Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, and current guests Offer additional Spa bookings as well as itinerary assistance for all guest segments.
Provide general departmental assistance, special projects, group Spa reservations, etc. Provide thorough and complete information on all the services offered in the brochure. Attend all departmental meetings and trainings. Maintain professional and caring manner with all guests Respond quickly to guest requests or complaints and see that appropriate action is taken Follow up to ensure guest satisfaction Work efficiently with booking/management software while scheduling, modifying or canceling all Spa and Fitness reservations and services.
While supporting the Spa department, you will respond to general telephone/ email/ mail inquiries. Sell products in retail boutique, assist with merchandising, ticketing and produce replenishment. Communicate all