Job at a glance
Company Description About Fairmont Grand Del Mar Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.
The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.   Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.  About the Application Process At Fairmont, we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Women's Spa Concierge.
Responsibilities This individual will maintain the day-to-day operations of the spa facility to ensure a smooth, five-star performance while exceeding every guest’s expectation all while maintaining a positive working environment. Accountable for all public area operations locker room area. Create and maintain a professional, safe, nurturing and healing environment where the experience at the Fairmont Grand Del Mar lends itself to making a difference in our guest’s lives.
Provide personal attention to the guests/members to ensure a pleasant visit for each guest and maintain effective guest relations. Prepare locker room and whirlpool equipment and supplies daily Replenish guest amenities and towels as necessary to include wellness table snacks, lounge area and locker room; keeping area immaculate. Perform daily general cleaning and minor maintenance tasks in the facility.
Stay current on all department information, become well-versed and trained in its application and train locker room staff accordingly. Take ownership of any guest or staff related problem and handle accordingly. Assure a clean, crisp and sanitary spa. Work cooperatively and professionally with all departments. Comply with all Grand Del Mar safety and health policies and procedures. Attend regular department meetings as directed by the Spa Operations manager or Director of Spa.
Conduct tours of the facility. Keep management informed with all guest, staff and program issues Other duties as assigned by Lead Attendant or Manager to include special projects and/or basic maintenance of the facilities Qualifications Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time. High School Diploma or equivalent required.
Knowledge of Microsoft Office application, Spa Soft (will train) and basic accounting principles. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus. One year experience working in a service-related field, preferably in a luxury-oriented hotel or club facility.
Physical Demands Constant standing and walking throughout shift Pushing and Pulling up to 20lbs Ability to carry up to 20lbs  Wage Information The hourly rate for this position is $19.00 Additional Information Job Perks & Benefits:  Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fai