Job at a glance
Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description Position description Konecranes is seeking a dedicated and skilled personal to join our Service Department as a Service Technician /Specialist and be at the forefront of technological innovation and customer service excellence. We are looking for a professional with a strong technical background and hands-on job on EOT Cranes, committed to delivering exceptional service and maintenance at our esteemed customer locations across south India.
The location is based at Bengaluru. In this dynamic role, you'll have the opportunity to work with cutting-edge tools & software’s and contribute to the safety and efficiency of operations across various industries. Konecranes is committed to your professional growth, offering continuous learning opportunities and a collaborative work environment where your expertise will be valued, and your achievements recognized.
Make a tangible impact in a company that leads the way in lifting solutions and services. As a service Technician you are expected to deliver. High-quality maintenance and Breakdown services for cranes and lifting equipment to ensure safety and reliability.  Customer satisfaction through timely and effective service, contributing to customer retention and loyalty.  Compliance with safety regulations and company policies during all service operations to maintain a safe working environment.  Efficient management of service projects, within the schedule and planned hours.  Continuous improvement by providing feedback on service operations and participating in training to enhance personal skills and service quality.  Your key responsibilities Ensuring safety : Making sure that all your activities at customer location meets safety standards and regulations, Use PPE’s and job specific safety equipment’s.
Customer service : Conduct safety review, visit reviews and recommendations. Documentation : Keeping detailed records of services performed, parts used, and any customer interactions. SOP: use standard operating procedures for jobs to be performed. Use of SLIM platform for completing the assigned work package Inspection : Conducting thorough inspections to identify potential issues before they lead to equipment failure.
Emergency response : Being available to respond to urgent service calls in case of equipment breakdown or malfunction. Tool maintenance : Ensuring all tools are in good working condition and performing regular maintenance and calibration. Tool safety : Following safety protocols to prevent accidents or damage when using tools. Awareness of ISO 14001 and 45001 standards Qualifications Educational Qualification: Diploma or BE in Electrical Engineering Technical Skills: Experience in maintenance of EOT cranes Knowledge of VFD (Variable Frequency Drives) and PLC systems is essential Additional Skills: Basic mechanical knowledge will be an added advantage Experience: Preferably from a similar industry Candidates from other industries will also be considered if they have a strong maintenance background What should you bring?
Technical Expertise : Proficiency in the latest technologies related to lifting equipment, as Konecranes is a leader in technological innovation in the industry.   Problem-Solving Skills : Ability to troubleshoot and resolve issues efficiently to maintain the performance and efficiency of lifting equipment.   Continuous Learning : A commitment to personal and professional development, as Konecranes offers opportunities for career growth and contin