Account Manager

  SUMMARY OVERVIEW    The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures.

Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.     RESPONSIBILITIES   Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction     Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals     Coordinate with internal departments to ensure the timely and effective delivery of services to clients     Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement     Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations     Resolve client inquiries, concerns, and issues promptly and professionally     Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts     Ensuring each position is covered and all requirements of the contract are met   Maintaining accurate timekeeping for payroll purposes   Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms   Ensuring all incoming staff members have on-the-job training   Communicating with airlines and other customers to provide exceptional customer service   Ensure staff is meeting safety standards   Counseling, Coaching and Participating in Disciplinary Actions   Demonstrate regular, predictable attendance at job location   Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts  Perform any additional duties as assigned by management     QUALIFICATIONS   18 years of age or older  Eligible to work in the United States  Must have a valid state-issued driver’s license with an acceptable driving record  Communicate effectively in English (reading, writing, speaking)  Bilingual in English/Spanish a plus  2 Years of Customer Management or Sales Experience      Knowledge of the Aviation Industry   Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook  Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices  Effectively communicate with colleagues and clients, both in-person and through electronic means  Pass a background check and drug screen   Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S.

Customs and U.S. Postal- as applicable)  Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays   Must be flexible to work extended hours on occasion to support our field operations    To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.

The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.    PHYSICAL ACTIVITY/WORKING CONDITIONS MA