Accounts Receivable Specialist

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee : Please login to your UKG account and apply using the internal job board.

Summary: Join Ashley Furniture's Finance team as an Accounts Receivable Specialist, where you'll manage retail store accounts receivable across multiple markets. This role combines analytical skills, customer service excellence, and financial expertise to reduce bad debt, resolve disputes, and ensure accurate collections processes. You'll work at the intersection of Corporate Finance, retail stores, and customers, solving problems, processing payments, and maintaining the financial integrity of our retail operations.

Responsibilities: Monitor and oversee multiple retail store market accounts receivable. Audit daily posted sales, customer deposits, collections, disputes, and reconciliations Create and review receivables reports daily with the ability to correct authorized balances Review all accounts receivable for assigned enterprise retail stores Provide store personnel with necessary information and support Maintain accounts receivable operational standards through examining customer payments, payment history, and payment terms codes Review all payments to ensure proper application to sales orders Make adjustments as needed to correct payment applications Complete month-end processes for retail according to standard operating procedures Collect on NSF (non-sufficient funds) checks as needed Work with Corporate Finance, retail stores, and customers to resolve disputes Resolve credit card disputes according to standard operating procedures Ensure all dispute resolution deadlines are met Collect on past due accounts with professionalism and persistence Assist team members with difficult customer situations and issues Process fraud claims with necessary documentation within assigned deadlines Collaborate with local law enforcement for investigations as needed Process and compile supporting documentation for retail accounts receivable audit selections Review scanned finance paperwork and documentation Advise store personnel of issues and collaborate to resolve Perform data analysis to determine the root cause of issues Make recommendations and changes for adjustments and improvements Complete and update specified reporting according to standard operating procedures Maintain prompt, efficient, and accurate data entry Qualifications required: Education Associate degree in Business or related field (or equivalent work experience) Experience 3 years of credit or finance experience Additional Qualifications, preferred: Opportunity for domestic travel Flexible schedule with willingness to work extended hours when necessary Proficient computer skills, including Microsoft Office Suite, especially MS Excel Document management systems experience Strong analytical and problem-solving skills Data analysis and interpretation abilities Accurate and efficient data entry skills Strong attention to detail and accuracy Excellent verbal and written communication skills Excellent interpersonal skills Effective time management and organizational skills Working knowledge of Continuous Improvement Ability to maintain strict