DC Repair Supervisor

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee:   Please login to your UKG account and apply using the internal job board.

Summary: The Shop Technician Supervisor directs and supervises a team of product technicians, ensuring timely completion of furniture repairs, quality workmanship, and adherence to company standards. This hands-on leadership role plans and schedules daily work assignments, monitors workflow, and ensures all work meets quality standards and client specifications through the use of company software including "Product Quality" and "High Jump." The Shop Technician Supervisor enforces safety policies, manages inventory of parts and tools, processes customer claims and returns, and implements best practices to enhance shop productivity and reduce downtime while fostering a positive, collaborative team environment.

Responsibilities: Team Leadership & Supervision Direct and supervise a team of technicians, assigning tasks and ensuring work is completed on time and to required quality standards Provide training and development opportunities to improve team technical skills and performance Foster a positive and collaborative team environment that promotes engagement, accountability, and continuous improvement Conduct performance evaluations and provide coaching, feedback, and developmental guidance to technicians Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, and terminations Build strong relationships with technicians based on trust, respect, and clear communication Work Planning & Scheduling Plan, prioritize, and schedule daily work assignments to ensure timely completion of repair projects and customer orders Monitor workflow, ensuring that work is progressing as planned, and adjust schedules as necessary to meet deadlines and service commitments Balance workload across the team to optimize productivity and ensure equitable distribution of assignments Coordinate with operations and customer service teams on repair priorities and timeframes Manage repair queue and ensure efficient throughput to minimize customer wait times Quality Assurance & Standards Ensure all work meets the company's quality standards and client specifications through use of company software including "Product Quality" and "High Jump" Review operating goals and standards on a daily basis and monitor achievement while ensuring adherence to all Standard Operating Procedures Inspect completed work for accuracy, thoroughness, and quality before releasing to customers Monitor first-time fix rates and quality metrics to drive continuous improvement Conduct quality audits and provide feedback to technicians on workmanship standards Implement corrective actions to address quality deficiencies and prevent recurrence Equipment & Tool Management Ensure that all tools, equipment, and machinery are well-maintained, sustained, and in proper working condition Coordinate preventive maintenance and repairs on shop equipment to minimize downtime Oversee the inventory of parts, tools, and supplies, ensuring that items are available when needed for efficient repair operations Manage parts ordering, st