Director, Retail Fulfillment Center Operations

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort   Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.   If you are a current Ashley employee : Please login to your UKG account and apply using the internal job board.

  Director, Retail Fulfillment Center Operations Summary The Director of Retail Fulfillment Center Operations is responsible for leading multi-site fulfillment and distribution operations with a focus on operational excellence, inventory accuracy, customer satisfaction, and continuous improvement. This leader oversees warehouse management, order fulfillment, logistics, and workforce development while driving efficiency, scalability, and cost-effective operations.

The role partners closely with cross-functional leaders to support business growth, improve service levels, and implement innovative solutions across the fulfillment network. Responsibilities Develop and execute fulfillment center strategies that align with business objectives and support long-term growth. Lead multi-site distribution and fulfillment operations, ensuring consistent performance, efficiency, and service excellence.

Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify opportunities for improvement. Oversee receiving, warehousing, inventory management, order processing, and shipping operations. Drive productivity improvements through workflow optimization, labor planning, process enhancements, and capacity utilization strategies. Ensure inventory accuracy through disciplined inventory control, cycle counting, and auditing processes.

Develop and execute peak season readiness plans, including capacity planning and contingency strategies. Lead, coach, and develop fulfillment center leaders and operational teams to build a high-performance culture. Foster a culture of safety, accountability, employee engagement, and continuous improvement. Manage operating budgets and identify opportunities to improve productivity while controlling costs.

Analyze operational and financial performance metrics and provide recommendations to executive leadership. Ensure compliance with safety regulations, company policies, and operational standards. Lead continuous improvement initiatives utilizing Lean, Six Sigma, Kaizen, or other process improvement methodologies. Build and maintain partnerships with vendors, carriers, and third-party logistics providers to optimize performance and cost.

Evaluate and implement warehouse management systems (WMS), automation technologies, and process improvements to increase efficiency and scalability. Utilize data analytics and reporting tools to support decision-making and operational performance improvements. Stay informed on industry trends, emerging technologies, and best practices in fulfillment and distribution operations. Qualifications Education Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field required.

Master's degree in Business Administration (MBA), Supply Chain Management, or a related field preferred. Lean Six Sigma certification preferred. Experience 10+ years of progressive leadership experience in warehouse, distribution, or fulfillment center operations. 5