Fleet Shop Service Manager

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee:   Please login to your UKG account and apply using the internal job board.

Summary: The Fleet Shop Service Manager leads all aspects of fleet maintenance operations, ensuring the reliability, safety, and cost-effectiveness of our vehicle fleet. This strategic leadership role combines technical expertise with operational excellence to optimize fleet performance, minimize downtime, and drive continuous improvement across maintenance programs. As a key leader within the operations organization, the Fleet Service Manager oversees maintenance teams, vendor relationships, asset management strategies, and compliance programs while partnering with cross-functional stakeholders to align fleet operations with business objectives.

Responsibilities: Fleet Operations & Maintenance Leadership Direct all fleet maintenance operations including preventive maintenance, repairs, inspections, and emergency response in your area of responsibility Implement and monitor comprehensive maintenance strategies that maximize vehicle uptime, extend asset life, and reduce total cost of ownership Implement and monitor key performance indicators (KPIs) for fleet reliability, maintenance costs, vehicle availability, and safety compliance Oversee maintenance scheduling systems to optimize resource utilization and minimize operational disruptions Manage fleet assets across the full lifecycle from acquisition through disposal Ensure proper documentation and record-keeping for all maintenance activities and vehicle history Team Leadership & Development Lead, mentor, and develop maintenance teams including technicians, service managers, and support staff Build a high-performance culture focused on safety, quality, efficiency, and continuous improvement Conduct performance evaluations, provide coaching, and create development plans for team members Ensure proper staffing levels, skill sets, and certifications to meet operational demands Foster collaboration across shifts, locations, and departments Make employment decisions and recommendations on hiring, promotions, corrective actions, and terminations Create succession plans and develop future leaders within the maintenance organization Vendor & Supplier Management Negotiate and manage relationships with OEMs (Original Equipment Manufacturers), parts suppliers, service providers, and equipment vendors Evaluate vendor performance, manage contracts, and ensure service level agreements are met Identify opportunities for strategic partnerships that enhance service quality and reduce costs Hold team accountable to warranty recovery and claim processes to maximize cost recovery Manage vendor invoicing, payment processing, and financial reconciliation Source and onboard new vendors to support fleet operations and capacity needs Compliance & Safety Ensure full compliance with DOT, FMCSA, OSHA, EPA, and other applicable federal, state, and local regulations Develop and enforce safety protocols, standard operating procedures, and best practices Conduct safety audits, risk assessments, and incident investigations Maintain required certifications, licenses, and documentation for vehicles an