General Manager

About the Role: Legacy Service Partners (LSP) is building a pipeline of General Managers for our growing portfolio of home services brands across the country. Several companies are currently under LOI, and we're looking ahead to identify strong leaders for current and upcoming GM opportunities. As a GM within LSP, you'll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers.

This is an opportunity to make a real impact while building the next chapter of a trusted local business — with the backing and resources of a national platform.  Why You’ll Want to Work Here:   Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics Performance pay directly tied to results – You deliver for us, we deliver for you Benefits you will use – Full medical, dental, and vision packages including fully employer paid options Secure your financial future – 401(k) with company match We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor Key Responsibilities: Develop and implement  operational execution  plans to drive business growth, expand market share, and achieve financial  objectives .

  Ownership of the local P&L and managing overall financial performance of the brand.   Oversee  and drive operational efficiency for all  operational  functions, including  sales,  service delivery,  dispatch and call center, installation, marketing, and warehousing.   Properly manage  labor capacity and margins through  effective scheduling, overtime trends, and assigning the right technicians to the right calls.

  Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.   Foster a culture of continuous improvement  by leading and developing high performance teams and improving  effectiveness throughout the organization.   Identify  talent needs,  participate  in the recruitment and selection process, and support the professional development of employees.

  Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.   Ensure compliance with all relevant regulations, industry standards, and safety protocols.   Qualifications: 5 + years of proven experience in an operational leadership role, preferably within the home service industry or a related field.  Knowledge of the home service industry and related regulatory requirements.  Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.  Exceptional leadership and team-building skills, with the ability to motivate and inspire others.  Strong financial management skills, including budgeting and financial analysis.  Demonstrated ability to make sound decisions under pressure and navigate complex situations.  Proficiency in using technology and software systems to drive operational efficiencies.  5 Big Things – What Success Looks Like  Daily Operational Excellence:   Your location runs with discipline.

Daily huddles happen. Jobs start on time. Productivity is high and callbacks are low. Operating rhythms are consistent and well executed.   Consistent Financial Results:   Your location hits budget on revenue, margin, and controllables. KPIs are reviewed daily and weekly. Issues are  identified  early and corrected.   Strong Leaders and Technicians:   Leaders and technicians are&nbs