Guest Services Assistant

Salary Range $45,500-$52,000 annually Workdays Monday-Friday Work Hours 6:00 am- 2:30 pm About St. Anthony’s Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans.

Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish. Principal Responsibility St. Anthony’s Dining Room provides hot, nutritious meals daily (breakfast and lunch) in a welcoming community setting. This team assists our guests and guides them in accessing services. As part of the Guest Services team, you will greet guests, give information & referrals, connect guests with other SAF services, and handle guests’ special needs and requests while using the Dining Room and St.

Clare’s Care. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties: Essential Duties and Responsibilities    Guest Engagement Ensures guests are greeted and welcomed when they enter the Dining Room. Ensures guests are treated with dignity and respect.

Ensures guest questions, needs and concerns are appropriately addressed. Maintains and dispenses accurate information and referral for Dining Room guests including producing updated service handouts, maintenance of a guest bulletin board, etc. Provides consistent and positive customer service at all times with a commitment to helping meet guest’s needs. Connects guests with other SAF services including the Clinic, Free Clothing Program, Social Work Center, Chaplain services etc.

This may include physically walking guests to other programs, contacting and following through with other programs, etc. Assist guests who have special needs. Treat all guests with empathy, dignity, and respect. Seek to understand the other person's perspective and experience. Demonstrate the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.

Program Administration and Operations Complete reports and all other paperwork neatly, legibly, and thoroughly. Enter data and information electronically as required. Looks up data and reports electronically through a database as requested. Understand and follow the organization's programs, policies, and procedures Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and guest care and engagement.

Completes incident reports, daily log, forms and other paperwork neatly, legibly and completely. Assists with administrative duties as needed. Complete reports and all other paperwork neatly, legibly, and thoroughly. Enter data and information electronically as required. Looks up data and reports electronically through a database as requested. Understand and follow the organization's programs, policies, and procedures Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows, service delivery, and guest care and engagement.

Fills-in for Client Safety Service (CSS) positions when staff are absent or when needed. Assists with special projects and administrative tasks as needed. Assists with coordination of holiday volunteers and holiday projects. Assists in decorating the Dining Room for special meals. Assists the Guest Services Coordinator in the review and assessment of guest eligibility for disability services. Assists in implementing and enforcing program procedures and guidelines in the Dining Room.

Deals with or assists in dealing with any emergency involving police, paramedic