Implementation Engineer I

Implementation Engineer Location: Remote Department: Service  Reports to: Field Implementation Manager Direct Reports: None  Type: Full-Time   Status: Non- Exempt Schedule: M-F (Variable) Compensation:  $30.76 - $36.53 per hour + Annual Performance Bonus The Role We're seeking an Implementation Engineer to be the hands-on face of IPA at customer sites, bringing our industry-leading scrub and linen automation solutions to life from delivery through go-live.

This role owns the full onsite implementation — uncrating and positioning equipment, installing, networking, and powering up systems, and training clients to ensure they're set up for long-term success. You'll travel to hospitals and healthcare facilities across the country, troubleshooting hardware, software, and networking issues in real time and serving as a trusted technical resource for both customers and internal teams.

This is a highly visible role with daily, direct impact on the customers and partners who depend on IPA's technology — and it offers a genuine breadth of learning across hardware, software, electrical, mechanical, networking, and client-facing skills. What You'll Do Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.

Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one. Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave. Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.

Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes. Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration. Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine. Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time.

Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time. Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team. What You Bring Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.

A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm. A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders. Strong communication skills, with the flexibility to adapt your style to different audiences. Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.

Ability to travel at least 80% of the time and work independently from a home office. Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting. A valid driver's license and the ability to maintain immunizations required for hospital site access. Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required. You'll Excel If You Take ownership of projects and problems, collaborating with and inspiring others along the way.

Do great work under pressure and bring a genuine sense of urgency to fast-paced environments. Are supportive and patient, yet confident, persistent, and