Manager, Consumer Finance

Consumer Finance Program Manager Build and Lead the Future of Consumer Financing at Ashley Ashley Furniture Industries, the world’s largest manufacturer of home furnishings, is seeking a  Consumer Finance Program Manager  to own and optimize our in-store and online consumer financing and payment programs. In this highly visible role, you will be the primary liaison between Ashley and our finance/payment vendors, leading strategy, execution, and performance for programs that directly impact customer acquisition, repeat purchases, and overall sales growth.

If you love combining  vendor management, marketing strategy, analytics, and cross-functional leadership , this is a great opportunity to make a measurable impact at scale. What You’ll Do Vendor Relationship Management Build and maintain strong relationships with consumer finance and payment vendors. Align vendor activities with Ashley’s program goals, brand standards, and growth objectives.

Strategic Marketing & Program Growth Develop and execute marketing strategies with finance partners to: Increase  cardholder acquisition Boost  repeat purchase behavior Improve  customer retention Collaborate on promotions, offers, and campaigns that support consumer financing adoption. Business Ownership & Cross-Functional Leadership Serve as the  business owner for Consumer Finance  across all related IT projects for  online and in-store .

Partner closely with  IT, Sales, Marketing, E‑Commerce, and Operations  to launch new features, offers, and payment options. Lead cross-functional projects from concept through implementation. Analytics & Performance Management Own the development and maintenance of  Power BI dashboards  and related reporting for all consumer finance programs. Monitor daily performance for  online and in-store  programs to track KPIs and adoption.

Identify opportunities for optimization and implement data‑driven changes. Training & Enablement Oversee consumer finance training in partnership with  external vendors  and  internal training teams . Ensure all training content, tools, and resources are  accurate, current, and easy to use  for store and call-center teams. Payment Innovation & Wallet Expansion Identify and evaluate  new payment solutions  (BNPL, alternative payments, digital wallets, etc.) for online and in-store channels.

Lead onboarding and integration of new payment types, including  go-to-market plans  and internal rollout strategies. Other Responsibilities Maintain reliable attendance and actively participate in meetings and training. Assist in training others and provide backup as needed. Complete special projects and other assignments as requested. Demonstrate Ashley’s  Core and Growth Values  in all aspects of the role.

What You’ll Need Education Bachelor’s Degree in  Marketing, Finance, Business Administration , or related field – or equivalent work experience –  Required Experience 5+ years  experience in  consumer finance, marketing strategy, or closely related roles  –  Required Experience working with  finance/payment vendors  and/or  retail credit programs  is highly preferred.

Skills & Abilities Strong  attention to detail  and follow-through Excellent  verbal and written communication  and  interpersonal skills Demonstrated ability to  work independently  and in  cross-functional teams Strong  analytical and problem-solving  capabilities Ability to manage  multiple projects and deadlines  in a fast-paced environment Proficient in  Microsoft Office Suite  and  data visualization tools  (Power BI, Tableau) Comfortable working with  document management and reporting systems Agile and adaptable—can