Market Consultant

Salary Range: $112,951 - $150,601 Relocation: No About Us Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 145,000 miles of transmission and distribution lines in Texas.

Summary Lead responsibility for the oversight and implementation of REP and Market Relations-related processes and projects.  This position provides multifunctional support to the REP Account Managers, Senior Market Advocates and Sr. Manger in the areas of Regulatory, Technology, Market Research and Project Management.  This position requires the ability to work as a member of the REP Relations Team and the experience to manage segments of both small and large projects and deliver solutions from documented or verbal specifications in a timely manner.

A primary responsibility of this position is to assist the REP Account Managers in the areas that affect competitive retailers including Transaction Management, Billing, Issues Resolution, Payments and Collections, and Customer Experience Initiatives.  This includes supporting development initiatives and facilitating activities to insure accurate, complete, and timely execution of tasks. Additionally, this position is responsible for managing and administering multiple customer-facing systems for the Company which includes interfacing and building business relationships with many external parties including REPs, aggregators, brokers and consultants.  This position creates and maintains managerial reports, assists with maintaining the department’s budget, and provides possible solutions for various business issues.  This position is the company’s subject matter expert (SME) for all questions related to historical usage requests.  The position is responsible for managing, documenting, and administering the Delivery Services Agreement processes required to operate in the market.

This position looks for innovative methods to improve processes and increase customer satisfaction. Essential Duties and Responsibilities Track and monitor certification filings with the Public Utility Commission and ERCOT Testing Compliance and coordinate business startup functionality for REPs planning to operate in Oncor’s Service Area. The duty requires the management, documentation, and administration of the Delivery Services Agreement processes required to operate in the market.

Maintain and track the operating budget for REP Relations as well as monitoring expenditures and advising managers of budget variations. Coordinate and facilitate REP Workshops, REP training programs and executive visits. Present topics in these forums as needed. Manage the REP Relations website at Oncor.com and propose and submit updates as necessary. Train REP Relations Staff and Competitive Retailers on new Company related operating and management systems.

Work cross functionally with Customer Engagement and Market Relations, Measurement, Distribution Operations, Rates and Regulatory and outsourced technology partners to propose, develop and implement integrated business solutions, strategies and processes. Manage and administer the Competitive Retailer Information Portal (CRIP) for the Company including performing audit activities.  Respond to questions from both internal and external personnel regarding any aspect of the CRIP and provide the expertise necessary to handle any issues.  Assist in evaluating enhancements and making recommendations to ensure we offer our clients the best possible solution.

Provide training when needed. Work with external market participants to resolve market issues regarding TxSET transactions and ERCOT system d