Passenger Assistant Service - ELP Airport

Shift Time Available : 5:00 PM – 9:00 PM BE THE REASON SOMEONE TRAVELS WITH EASE, BECOME A PASSENGER ASSISTANT TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you!   WHY WORK FOR PRIMEFLIGHT?

  Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression   SUMMARY OVERVIEW   The Passenger Assistant is dedicated to offering personal assistance and support to passengers, particularly those with special needs, ensuring a smooth and comfortable airport experience.

This position involves assisting passengers with check-in, security processes, boarding, and disembarking, and providing general guidance and information about airport facilities. You will also assist passengers with mobility issues, including those needing wheelchair services, and ensure they reach their gates or connecting flights on time. Additionally, the role requires a strong focus on customer service, addressing passengers' inquiries and concerns with empathy and efficiency.

    RESPONSIBILITIES   Provide assistance to passengers throughout the airport, including check-in, boarding, and arrival areas    Assist passengers with mobility issues, including the use of wheelchairs and other aids    Guide passengers through security checkpoints and customs areas    Offer information and directions regarding airport facilities, gates, and services    Help with luggage handling and transportation within the airport    Accommodate passengers with special needs, ensuring a comfortable and safe experience    Respond to passenger inquiries and provide timely and accurate information    Assist in managing queues and crowd control in busy areas    Facilitate the boarding process by helping passengers onto and off the aircraft    Collaborate with airline staff to ensure passenger needs are met    Maintain a friendly and professional demeanor at all times    Stay informed about flight schedules, delays, and gate changes    Provide support during emergency situations in accordance with airport protocols    Ensure compliance with all airport security measures and regulations    Exemplify PrimeFlight customer service and safety standards   Perform any additional duties as assigned by management      QUALIFICATIONS   18 years of age or older   Must be legally authorized to work in the country of employment.

  Communicate effectively in English (reading, writing, speaking)   Physical ability to assist passengers, including pushing wheelchairs and handling luggage    Familiarity with airport operations and procedures    Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices   Effectively communicate with colleagues and clients, both in-person and through electronic means   Pass a background check and drug screen    Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S.

Customs and U.S. Postal- as applicable).   Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays      To perform this job successfully, an individual must be able to perform each essentia