Passenger Assistant Service - JAX Airport

GUIDING EVERY JOURNEY WITH CARE AND COMFORT - PASSENGER ASSISTANT WANTED!   Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced,  team-oriented environment, we want to speak to you!   WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression   SUMMARY OVERVIEW The Passenger Assistant is dedicated to offering personal assistance and support to passengers, particularly those with special needs, ensuring a smooth and comfortable airport experience.

This position involves assisting passengers with check-in, security processes, boarding, and disembarking, and providing general guidance and information about airport facilities. You will also assist passengers with mobility issues, including those needing wheelchair services, and ensure they reach their gates or connecting flights on time. Additionally, the role requires a strong focus on customer service, addressing passengers' inquiries and concerns with empathy and efficiency.    RESPONSIBILITIES Provide assistance to passengers throughout the airport, including check-in, boarding, and arrival areas  Assist passengers with mobility issues, including the use of wheelchairs and other aids  Guide passengers through security checkpoints and customs areas  Offer information and directions regarding airport facilities, gates, and services  Help with luggage handling and transportation within the airport  Accommodate passengers with special needs, ensuring a comfortable and safe experience  Respond to passenger inquiries and provide timely and accurate information  Assist in managing queues and crowd control in busy areas  Facilitate the boarding process by helping passengers onto and off the aircraft  Collaborate with airline staff to ensure passenger needs are met  Maintain a friendly and professional demeanor at all times  Stay informed about flight schedules, delays, and gate changes  Provide support during emergency situations in accordance with airport protocols  Ensure compliance with all airport security measures and regulations  Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management   QUALIFICATIONS 18 years of age or older Eligible to work in the United States Communicate effectively in English (reading, writing, speaking) Physical ability to assist passengers, including pushing wheelchairs and handling luggage  Familiarity with airport operations and procedures  Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices   Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen   Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S.

Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays   To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the ess