Patient Services Representative

ABOUT US: Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision:  a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969,  our employees have been making this mission a reality.

 Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.  If this sounds like an organization you would like to be a part of, we would love to meet you. Schedule: Monday - Friday from 8:00 am-5:00 pm. ROLE OVERVIEW and PURPOSE The Patient Services Representative provides front office support to ensure efficient patient access, scheduling coordination, and excellent patient experience.

This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.   RESPONSIBILITIES Patient Experience and Access Serves as the first point of contact for patients, visitors, and incoming calls Greets and assists patients in a courteous and professional manner Schedules, reschedules, and confirms patient appointments in the electronic scheduling system Conducts appointment reminder calls and communicates visit preparation instructions when needed Provides clear information regarding clinic processes, appointments, and services Provider and Team Support Coordinates scheduling workflows to ensure efficient patient access and clinic flow Communicate with providers, medical assistants, and nursing staff regarding scheduling needs Ensure providers have accurate appointment information and schedule updates Supports care teams by managing appointment availability, cancellations, and schedule adjustments Front Office and Administrative Support Verifies patient demographics, insurance information, and registration data Prepares and verifies patient records prior to appointments Tracks filled and cancelled appointments and updates scheduling systems accordingly Receives and records patient payments in the appropriate system when applicable Ensure patient information is updated accurately in the electronic health record system EDUCATION/EXPERIENCE   High School Diploma or GED required One year customer service experience required; healthcare experience preferred Experience working with electronic medical records and multi-line phone systems preferred Bilingual preferred depending on site needs ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities) Strong communication and leadership abilities.

Excellent verbal and written communication skills, including superior composition, typing and proofreading skills Ability to interpret a variety of instructions in written, oral, diagram, or schedule form Ability to successfully manage multiple tasks simultaneously Excellent planning and organizational ability Ability to work as part of a team as well as independently Ability to work with highly confidential information in a professional and ethical manner Ability to work under pressure and be flexible with changing site needs.

Can work with people of all social and ethnic backgrounds and maintain confidentiality.