PROGRAM SUPERVISOR

I. SPECIFIC RESPONSIBILITIES: A. Supervision and Staff Oversight · Provide regular, structured, and documented supervision to assigned staff in accordance with agency policy. · Assign, monitor, and adjust staff responsibilities and caseloads to meet program and resident needs. · Review clinical and program documentation to ensure accuracy, timeliness, quality, and regulatory compliance.

· Provide guidance, coaching, and corrective feedback; address performance concerns in a timely and documented manner. · Complete staff performance evaluations within required timeframes. · Escalate significant or unresolved staff performance, conduct, or compliance issues to the Program Director. · Lead weekly staff meetings and monthly case conferences with the SUD clinic.

· Participate in quarterly multidisciplinary case conferences, including Substance Use Disorder Services, Family Support Services, and Care Management. · Ensure communication, documentation, and follow-through on action items resulting from meetings. B. Timekeeping and Training Compliance · Review and approve staff time records for accuracy and completeness. · Ensure adequate staff coverage and adherence to approved work schedules.

· Address attendance issues, missed punches, or timekeeping discrepancies promptly and in accordance with policy. · Track required trainings, certifications, and license expiration dates. · Ensure staff complete all required agency, OASAS, and role-specific trainings. · Follow up on overdue or incomplete training requirements and confirm staff readiness prior to assuming assigned duties.

C. Program Operations, Data, and Administrative Oversight · Maintain accurate and current program data related to referrals, admissions, census, transfers, and discharges. · Monitor resident treatment phase, service status, and program placement. · Ensure alignment between operational data, clinical documentation, and internal tracking systems. · Enter and maintain admission, update, and discharge information in the OASAS Client Data System (CDS) in accordance with regulatory timelines.

· Complete and submit required OASAS reports as scheduled. · Review program data for accuracy and consistency across systems. · Track and monitor compliance timelines, including treatment planning, counseling sessions, discharge planning, utilization reviews, and LOCADTR completion. · Participate in Program Quality Improvement (PQI) activities and ensure implementation of corrective actions.

· Identify, document, and report trends, risks, or compliance concerns to the Program Director. D. Referral, Intake, and Admission Oversight · Serve as the primary point of contact for referral sources. · Maintain oversight and accountability for the referral, intake, and admission process. · Supervise and guide the Intake Coordinator throughout referral and intake activities.

· Review referrals for appropriateness, eligibility, and alignment with OASAS and MSC admission criteria. · Ensure required documentation, releases of information, and LOCADTR determinations are completed accurately and timely. · Approve admissions in coordination with the Program Director. · Assign new residents to a primary counselor in a timely manner.

· Coordinate admission scheduling and internal communication. · Ensure intake and admission processes are timely, trauma-informed, and compliant with regulatory and program requirements. E. Clinical Oversight and Treatment Coordination · Ensure LOCADTR determinations are completed at admission, monthly, and concurrent with treatment planning. · Ensure admission assessments, required OASAS documentation, and admission notes are completed within established timeframes.

· Ensure initial treatment plans are completed within t