RFC Operations Supervisor

Build Your Career with Ashley Furniture - Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business. If you are a current Ashley employee:   Please login to your UKG account and apply using the internal job board.

Summary: The Retail Fulfillment Center (RFC) Operations Supervisor leads and develops a team of Ashley Associates with focus on motivating, mentoring, and coaching the team to achieve the highest levels of safety, quality, attendance, performance, and productivity. This position is responsible for engaging the team and providing associates with the tools needed for success while driving productivity and efficiency through data-driven decisions and analytical problem solving.

The RFC Supervisor is accountable for all safety, quality, productivity, process improvement, and performance management for the assigned process path. Responsibilities: Safety Leadership & OSHA Compliance Champion all safety programs and OSHA compliance to ensure a safe work environment for all employees Complete safety walks within area of responsibility; validate and document safety incidents Lead process improvement events to improve safety standards and reduce workplace hazards Conduct safety meetings and training sessions to promote safety awareness and safe work practices Investigate incidents and accidents, document findings, and implement corrective actions to prevent recurrence Ensure proper use of personal protective equipment (PPE) and adherence to safety protocols Enforce safety policies and maintain a culture of safety-first throughout the operation Inventory Integrity & Control Control inventory integrity within area of responsibility through systematic monitoring and auditing Partner with Inventory leadership regularly to discuss inventory gaps, discrepancies, and improvement opportunities Create and execute action plans to correct systemic and behavioral issues that negatively affect inventory integrity Monitor cycle counting activities and ensure accuracy targets are met Implement controls and procedures to prevent inventory loss, damage, and errors Train team members on proper inventory handling, documentation, and accuracy procedures Process Improvement & Continuous Improvement Lead process improvement events such as Kaizens, system upgrade implementations, safety blitzes, general process path projects, and efficiency initiatives Coach and teach LEAN and other continuous improvement strategies and methodologies within specific area of responsibility Own the validation and quantification of financial gains of process improvements Facilitate problem-solving workshops and continuous improvement events to eliminate waste Implement best practices to optimize workflows and enhance operational efficiency Track improvement metrics and report results to leadership Cross-Functional Collaboration & Compliance Regularly partner with cross-functional team members to ensure that effective flow and quality standards are being met Work to ensure that area of responsibility is in compliance with regulatory standards set by the company Partner regularly with support functions to ensure that area of responsibility is current with ongoing initiatives as well as to develop new ways to close process gaps Collaborate with Quality, Safety, HR, Invento