Senior Director, Enterprise Readiness

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.    We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport .

It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.   The Senior Director Enterprise Readiness is responsible for ensuring the organization is fully prepared to adopt and sustain large-scale transformation initiatives, while also identifying opportunities for process and capability maturity across “Run the Business” work.

This role bridges strategy and execution—aligning business functions, enabling adoption, and driving organizational preparedness across people, processes, technology, and governance. The role leads and helps solve our most complex problems as an organization. The Senior Director Enterprise Readiness is accountable for ensuring Medica’s strategic and transformational investments achieve intended business outcomes through effective enterprise readiness, change enablement, and operational adoption.

It also works collaboratively to advance capability maturity e-to-e across Medica to ensure we sell, implement, and operate effectively, decreasing defects in our processes and driving improved stakeholder experience. Acting as a key change agent, this role is accountable for influencing and driving business decisions related to the planning, delivery, and operational aspects of both strategic initiatives and ongoing “operations,” while ensuring the organization is ready to adopt and sustain change at scale.

The Senior Director Enterprise Readiness partners closely with Executive leaders, Business Owners, Sales/Client, Product Management, Technology, and Operations leaders across Medica to ensure readiness is consistently embedded in delivery and that outcomes are realized and sustained as part of business-as-usual operations. Performs other duties as assigned.  Key Accountabilities  Evolve and Mature the Readiness Operating Model Evolve the Readiness operating model - what readiness owns, how it interacts with functional teams across Medica (sales, product, client, operations, technology), and what governance looks like year-round.

Includes scope definition, role clarity, governance cadence, escalation paths, and reporting dashboard frameworks. Build the Readiness capability at Medica from the ground up – assess the largest opportunities for maximum value, recommend the appropriate sequencing of work, and build a multi-year roadmap for continuous improvement across Medica. Establish and mature enterprise readiness standards, tools, capabilities and practices, most of which will be de-novo design and build.

Assess, design and deploy a standard tracking tool that will allow for KPI management and standardized reporting. Identify Key Performance Indicators for the Readiness capability and team that demonstrate progress as an organization in our readiness maturity and execute processes to gather data and refine ongoing. Recommend where to align Readiness leads and identify where to leverage other teams in the readiness eco-system.

Develop RACIs to facilitate role clarity across multiple cross-functional teams. Design, build and lead a Readiness Center of Excellence driving the adoption of standard readiness practices and tools. Work with the ePMO and Client Implementation teams to drive standard readiness practices and tools through Program Management best practices and collaborate with ePMO/CI leader to support training and ad