Senior Manager Training Operations

About the Company Home Franchise Concepts is one of the largest franchising systems in the home improvement goods and services space. The Company’s brands: Budget Blinds, The Tailored Closet, Premier Garage, LightSpeed Restoration, Kitchen Tune-Up, Bath Tune-Up, Two Maids, and Bark & Mane are consistently rated at the top of their categories and supported by more than 2,400 franchise territories in the U.S., and Canada.

Home Franchise Concepts is a subsidiary of JM Family Enterprises, a family-owned, professionally managed diversified automotive company. A few of the Company’s many Accolades and Awards Entrepreneur’s Franchise 500 Entrepreneur’s Franchise 500 Best in Category Entrepreneur’s Top Low-Cost Franchise Entrepreneur’s Top New & Emerging Franchises Entrepreneur’s Top Home-based Franchises Entrepreneur’s Top 100 Global Franchises You can learn more about Home Franchise Concepts on our  Careers page .

Job Summary The Senior Manager of Training will lead the Shared Services Training team and oversee the development and delivery of training solutions that support multiple franchise brands. This role serves as the primary liaison between the Shared Services Training team and brand operations and training leaders, ensuring training priorities, production needs, and deliverables are clearly defined and successfully executed.

This leader will manage multiple complex projects, establish clear processes and accountability, and ensure training initiatives are delivered on time and aligned with business and brand objectives. The role will also be responsible for developing the capabilities of the training team through coaching, professional development, and ongoing performance management. The ideal candidate is a hands-on learning leader with deep expertise in adult learning, franchising, instructional design, and project management.

This individual must be equally comfortable setting strategy, managing stakeholder relationships, developing team members, and stepping in to support course development or special projects when needed. Duties/Responsibilities Training Leadership and Strategy Lead the Shared Services Training team responsible for supporting training initiatives across multiple franchise brands. Partner with brand operations and training leaders to understand business priorities, identify training needs, and develop scalable learning solutions.

Translate business and operational needs into clear training strategies, project plans, and deliverables. Ensure training programs support franchise owners, their team members, and brand-level performance objectives. Promote consistent training standards while allowing for appropriate customization based on each brand’s needs. Serve as a subject matter expert and trusted advisor on adult learning, instructional design, training delivery, and franchise education.

Stakeholder and Brand Partnership Serve as the primary liaison between the Shared Services Training team and brand operations, training, and functional leaders. Facilitate planning conversations to define project scope, objectives, timelines, responsibilities, and expected outcomes. Maintain strong working relationships across multiple brands and functions while balancing competing priorities. Communicate project status, risks, resource needs, and timeline changes clearly and proactively.

Set appropriate expectations with stakeholders and ensure alignment before projects move into development. Project and Production Management Manage a portfolio of simultaneous and complex training projects from intake through launch and evaluation. Develop detailed project plans, production schedules, milestones, and accountability measures. Prioritize projects based on business impact, urgency, resource availability, and strategic importance.

Assign work across the training team and ensure responsibilities and deadlines are clearly understood. Monitor progress and hold