Service Manager (Team Manager) "Idaho Falls Branch"

Service Manager develops plans and budgets for all resources within the Applications group (lawn, tree, weed), including procurement, labor, equipment and materials. Through team, ensures maximum use and completion of work within budget and safety guidelines, while maintaining quality standards. Promotes the growth and development of field staff and assists them in carrying out their responsibilities as needed.

Responsible for hiring and training team, ensuring appropriate staffing for projected workload. Plans, supervises and monitors applications processes, and identifies required training through field audits. Ensures staff is always properly licensed. Works to maintain and improve staff morale and addresses personnel issues promptly and fairly in accordance with established policies. Salary Range: $45k - $55k per year.

This is a salary, exempt position. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Upon request, reasonable accommodations may be made to enable individuals with known disabilities to perform the essential functions of this position.

Employment/Human Resources: • Responsible for all aspects of department staffing, including interviewing and selecting new employees, evaluations, recommending pay increases, and terminations. • Ensure team is properly trained, certified, and licensed to perform their assigned job functions. • Conduct site inspections and provide ongoing training as needed. Compliance: • Respond to customer complaints • Order equipment and supplies • Meet contract specifications • Maintain Landscape Contractors License • Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop field offices and customer work sites.

• Stay aware of Best Practices. Develop and recommend improved work methods and standards. Financial: • Develop a yearly department budget and work with branch manager to monitor wages, revenue %, capital budget, etc. • Develop and implement strategy for growing business and developing department assets • Evaluate current contracts and oversee changes to scope and price to improve profitability.

Technical: • Work in the field as needed including applications work. • Provide technical assistance when needed. • Manage snow removal and décor functions when needed. • Must be able to obtain Applicator’s license within 30 days of hire and maintain license Administrative: • Oversee payroll • Ensure all field reporting and records are completed accurately and in a timely matter.

Education, Experience and Competencies: High school diploma or equivalent, prefer 2- or 4-year degree in horticulture, business or a related field. Experience may substitute for education. • 3 – 5 years of experience as a supervisor or manager in landscaping industry. • Strong communication skills; thorough and attentive to details; able to prioritize and multitask; proactive and deadline oriented.

• Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals, and effectively train and ensure direct reports are able to comply with above. • Ability to interact effectively with customers, vendors and employees at all levels of the organization. • Valid driver's license and safe driving record. Supervisory Responsibilities: This position manages supervisors and/or employees of the department and is responsible for the performance management and hiring of the employees within that department.

Work Environment: While performing the responsibilities of the Applications Manager, the employee is required to talk, hear and see. The employee is often required to sit and use the