Sr Director, Career Services

Job Purpose   Display Goodwill’s Core Values – Hope, Dignity, Service & Partnership .   The Senior Director of Career Services provides statewide operational leadership for Goodwill Kentucky’s Career Services serving external participants. Reporting to the Vice President of Mission Strategy & Impact, this position translates organizational mission strategy into consistent, high-quality service delivery and measurable participant outcomes across assigned Opportunity Centers.

  The Senior Director leads and develops Opportunity Center Directors, establishes statewide operating expectations and performance standards, drives accountability for center results, and ensures Career Services are responsive to participants, employers, funders, and communities. This position provides oversight of budgets, compliance, grants and contracts, program quality, and continuous improvement while strengthening employment pathways and regional partnerships that help participants overcome barriers, obtain employment, and advance toward self-sufficiency.

    Essential Job Functions:     P rovides statewide operational leadership for assigned Opportunity Centers, translating organizational mission strategy into consistent Career Services expectations, operating plans, service standards, and measurable outcomes while allowing centers to respond to regional and community needs.       L eads, coaches, develops, and holds assigned Opportunity Center Directors accountable for center operations, people leadership, service delivery, financial performance, and participant outcomes.

Establishes clear expectations and ensures timely action when performance does not meet established standards.     E stablishes and monitors Career Services goals and key performance measures, including individuals served, employment placements, wages, retention, credentials and training completion, barrier-removal outcomes, participant satisfaction, employer engagement, grant outcomes, and other organizational measures.

Uses performance data to identify trends, improve services, allocate resources, and drive accountability.     E nsures consistent, high-quality, participant-centered Career Services across assigned Opportunity Centers. Evaluate programs, processes, and service delivery to identify gaps, improve effectiveness and efficiency, replicate successful practices, and implement operational improvements.

    H olds Opportunity Center Directors accountable for developing strong regional relationships with employers, educational institutions, governmental agencies, nonprofit organizations, referral sources, funders, and other community partners that expand resources and opportunities for participants.     P artners with Retail leadership to strengthen employment pathways for Career Services participants, including opportunities for qualified participants to transition into Goodwill employment.

Collaborate with Learning & Development to identify and develop learning resources, classes, curricula, and other development solutions for external Career Services participants.     D evelops and approves Career Services budgets and provides financial oversight across assigned Opportunity Centers. Holds Directors accountable for management of center budgets, staffing resources, expenditures, financial goals, and effective use of organizational and restricted funds.

    E nsures assigned centers and programs comply with Goodwill policies, safety and ethical standards, grants and contracts, accreditation requirements, and applicable legal and regulatory standards. Provides oversight of grant-funded Career Services programs, required reporting, documentation, and corrective actions.     Pa rtners with the West Louisville Opportunity Center and other mission-service leaders to align Career Services goals, performance measures, service standa