System Airport Operations Manager

Working at Frontier Airlines   At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.  As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.  Our work is guided by our core values: customer first, safety always, operational excellence and one team.

These values shape how we make decisions, support each other and deliver for the people who count on us.  Support for work, life and travel   Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.  Depending on role and eligibility, available benefits and programs may include:  Medical, dental and vision coverage  401(k) retirement savings options  Paid holidays, vacation time and sick time  Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability  Buddy passes, based on eligibility and program rules  Travel-related discounts and employee discounts on select products, services and vendors  About Frontier Airlines   Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets.

Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.  We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.  What Will You Be Doing?

Hosted in the System Operations Control Center (SOC), the System Airport Operations Manager (SAOM) is responsible for planning, coordination, and recovery of day of departure airport operations throughout Frontier’s network, supporting the consistent delivery of safe and on-time performance. The SAOM serves as the primary point of contact for all Airport Customer Service (ACS) operations related escalations.

Liaising with local station airport operations teams located across the network, and with internal/external stakeholders within the SOC, this position plays a key role in coordinating airport-level business continuity, and is responsible to lead as the voice of the ACS organization within the SOC.   Essential Functions Manage and lead all ACS functions within the System Operations Control Center with a focus on achieving business continuity and safe and on-time operations.

Manage, communicate, and coordinate the daily airport operations of the airline, striving to provide maximum customer service while maintaining operational performance. Coordinate and collaborate closely with the SOC Senior Manager/Director as well as ACS Leadership to ensure efficient day-to-day operations and ensure operational readiness. Collaborate on and communicate operational decisions and options on behalf of the SOC directly to local airport leadership teams while determining impacts of any operational decision on airport operations.

Proactively communicate airport related operational concerns and constraints to the appropriate SOC leader. Provide operational direction and guidance to stations during both regular and irregular operations, including the pro-active management of gating, facility-related and airport resource allocations. Provide leadership during irregular operations including (but not limited to): Escalation of operati