Technical Analyst I (Hybrid/Sugarland)

GetixHealth is seeking a dependable and detail-oriented Technical Analyst I to support our IT operations, asset management, equipment deployment, and technical support functions. This entry-level opportunity is ideal for someone with hands-on computer hardware knowledge who enjoys troubleshooting, staying organized, and providing excellent customer service.   The Technical Analyst I will help manage corporate IT equipment throughout its lifecycle, prepare and ship equipment to employees and locations, and provide first-level technical support for hardware, Windows, network connectivity, Microsoft 365, and common business applications.

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Location: Remote Department: Information Technology Compensation: $16.00 per hour Position Type: Full-Time Travel: Up to 10%, as needed   --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Key Responsibilities:   Maintain accurate inventory records for corporate IT hardware and technology assets Receive, inspect, label, barcode, and document new IT equipment Track equipment assignments, users, locations, status, warranties, and asset lifecycle Prepare laptops, desktops, monitors, docking stations, mobile devices, printers, and peripherals for deployment Process equipment returns, repairs, replacements, redeployments, and retirements Perform physical inventory counts and reconcile discrepancies Maintain accurate asset information within IT asset management and CMDB systems Package and ship computers, peripherals, networking equipment, and other IT assets Generate shipping labels, documentation, and tracking information Investigate delayed, damaged, or missing equipment shipments Assist with large-scale equipment deployments and office moves Troubleshoot laptops, desktops, monitors, docking stations, printers, and other peripherals Perform basic wired and wireless network connectivity troubleshooting Troubleshoot common Wi-Fi, VPN, and IP configuration issues Provide first-level support for Microsoft 365 and common corporate applications Perform basic Windows troubleshooting, software installation, updates, and workstation configuration Follow established procedures for workstation imaging, provisioning, and deployment Respond to assigned IT service requests and incidents Document troubleshooting activities and resolutions within the IT service management system Recognize and escalate complex issues to the appropriate IT, infrastructure, network, security, or application support teams Provide professional and courteous customer service to employees   Qualifications: High school diploma or equivalent required; technical education or IT certification preferred Entry-level experience in IT support, asset management, technology operations, service desk, or a related environment Basic understanding of computer hardware and peripherals Basic knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, and Ethernet Basic troubleshooting skills for Windows computers and common business applications Comfortable working with inventory and IT asset management systems Strong organizational and record-keeping skills Strong attention to detail with the ability to prioritize multiple requests Ability to safely lift and move typical IT equipment, up to 25 pounds Ability to travel to corporate offices as needed   Preferred Qualifications: CompTIA A+, Network+, or equivalent technical training Pursuit of a college degree with a cumulative GPA of 2.5+ is a plus Experience with an ITSM platform such as ServiceNow or Jira Service Management Experience with an IT asset ma