Wheelchair Trainer

  Overview   People. Passion. Pride. This is what has driven our teams since 1833.   Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.   But at the heart of our business is our people.   Role Purpose   The Trainer is responsible for facilitating training programs that support employee onboarding, operational performance, compliance, safety, and professional development.

This role delivers engaging training sessions, evaluates employee performance, and ensures team members understand company policies, procedures, and job expectations.   What you will be doing   Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge   Use various instructional techniques and formats, including lectures, demonstrations, and hands-on exercises   Performs analysis for training, development, and implementation of training policies and procedures for airline standards   Actively participate in the Safety Management System (SMS)   Providing guidance and training-related technical support in the development/administration of training programs   Development of training practices to improve overall service level standards   Inspection of facilities for training and ensuring compliance with training programs   Review audit reports, complaint trends, and other forms of customer and passenger feedback to identify opportunities for improvement and topics for the training curriculum   Develop continuous training improvements to increase efficiency, compliance, and service levels   Continuously monitor training programs and conduct or coordinate employee training   Identify and implement a tracking system to ensure recurrent training compliance   Responsible for the company's policies and procedures training manual.

As needed annually, evaluate the existing manual and update new policies, procedures, and applicable laws   Adhere to company policies and procedures; participate in achieving company objectives   Extensive knowledge of applicable safety regulations, familiar with FAA/TSA regulations for training purposes   Reviewing employee training programs to determine their adequacy   Perform other duties as requested   Safety, Security, Wellbeing and Compliance:   You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.

The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.   What we are looking for:   Must be 18 years of age or older   HS Diploma or GED   One (1) year of customer service or hospitality experience   Must have at least one (1) year of airline operations experience.

  Excellent verbal and written communication skills.   Six (6) months of supervisory/management experience in a shift work environment   Experience with e-learning platforms or online training tools can be beneficial.   Diversity   Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity.

We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and