Job at a glance
This position is located in the IHS Division of Innovation and Improvement, Office of Quality (OQ) at Rockville, MD.. The position is responsible for developing and implementing programs to increase quality improvement capacity. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Major duties: - Provides trainings on innovative thinking and performance improvement techniques; ensures one or more of the following methodologies are utilized when doing innovation and improvement work: Care Model, Model for Improvement, Systems Thinking or Lean Six Sigma.
- Oversees training programs to increase quality improvement capacity and standardizes improvement methodology to test small-scale changes at the local level. - Coordinates sharing of best practices between Area Quality Managers and Service Unit Quality Assurance and Performance Improvement officers. - Assists collaborative sites with procedural and management challenges. Coordinates meetings and conference calls with collaborative sites, various teams, work groups, and staff members.
- Collaborates with other programs in IHS to determine high-risk areas in which improvement or innovation work is offered across the agency. - Develops programs to promote the implementation of patient-centered care models. - Monitors patient and staff satisfaction with health care service delivery. - Provides expert analysis and evaluation of work processes and policies, management practices, and work operations considering complex legislative, programmatic, and management issues and problems.
- Analyzes and evaluates management practices, methods, administrative operations of substantive organizations, and complex functions. - Reviews and evaluates managerial policies and procedures to determine gaps where additional guidance is needed and analyzes the impact of new or proposed legislation on agency operations. - Serves as a contracting officer's technical representative on contracts of an administrative nature and/or contractor support for the conduct of large studies.
Requirements: Selectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
Confidential Financial Disclosure Form required. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.
Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.
Individuals with substant