Job at a glance
This is a National Guard Title 32 Excepted Service Position. This position is an Indefinite with Right to Convert to Permanent GS-2210-11 IT SPECIALIST (CUSTOMER SUPPORT) (TITLE 32), Position Description Number D2528P01 and is part of the MO Directorate of Information Management. SEE NOTES UNDER CONDITIONS OF EMPLOYMENT. Major duties: Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software.,Supports users on equipment and software; custom installation and maintenance of hardware and software.,Receives, responds to, and ensures resolution of all types of help center calls.,Notifies team leader of any significant trends in hardware / software implementation issues and any potential problems that may have a detrimental affect on mission requirements.,Coordinates support actions with user, other IT personnel, and higher levels as required.,Evaluates IT hardware and software used by activities.,Coordinates external vendor support for warranty repairs when applicable and ensures proper escort assigned while work is performed.,Installs, tests, and prepares performance reports and recommendations on such equipment as microcomputers, printers, scanners, etc.
Works with users to test and evaluate a variety of software packages.,Analyzes customer problems and researches database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.,Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.,Maintains awareness of current trends in information technology.,Performs varied research and periodical searches to identify current trends in information systems, hardware, software, and training.,Performs other duties as assigned.
Education: Substitution for Education for the GS-11 Grade Level: Must possess a Ph.D. or equivalent, OR three years of progressively higher level graduate education in computer science, engineering, information science, or information systems management leading to such a degree.