Program Support Assistant (Credentialing)

The Program Support Assistant, Credentialing Specialist is assigned to the Credentialing & Privileging Office. Responsible for providing administrative, technical direction, and support to the credentialing operations. The Program Support Assistant, Credentialing Specialist is aligned to and supervised by the Credentialing & Privileging Manager. Responsible for the audit of all required credentials for authenticity and veracity in accordance with TJC standards & VHA policies and procedures.

Major duties: Major duties include, but are not limited to: Monitoring, for compliance and timely update, of expiration of time-limited credentials. Serving as subject matter expert (SME) in the field of credentialing. Receiving and reviews VetPro reports detecting problem areas requiring further investigation. Managing provider applications (initial) for Non-LIPs credentialing within the VAMC. Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.

Determining processes for coordination of incoming data and documents from a variety of sources. Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports. Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.

Developing and providing routine and special reports as requested by the C&P manager/Analyst. Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).

Reconciling transactions and resolving discrepancies with Fiscal Service. Performing other credentialing duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:00AM-3:30PM Telework: Not Available Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (Credentialing)/PD91671A Functional Statement #: PD91671A Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12/31/1959 Must be proficient in written and spoken English. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).

Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may cons