Program Support Assistant (OA)

The position will act as a liaison between the Chief of Medical Service, Medical Service management staff, Group Practice Manager (GPM) and Business Office Management as it relates to clinical access and clinic utilization. This position will monitor trends in scheduling and will assist with clinic access, capacity, preparation of reports and correspondence for deep dives into Strategic Analytics for Improvement and Learning (SAIL) data and access data.

Major duties: Duties include, but not limited to: Responsible for the independent performance and management of administrative and programmatic requirements of the Medical Service to include but not limited to: Cardiology (including Cardiac Cath and Non-Invasive Cardiac Labs); Dermatology; Endocrinology; Gastroenterology (including Hepatology); General Internal Medicine (including Palliative Care); Hematology/Oncology; Infectious Diseases; Nephrology; Neurology; Pulmonary (including Sleep Lab, CPAP, Home Oxygen and Respiratory Therapy); and Rheumatology Provides consistent information, both written and telephonic, according to established policies and procedures.

Handles conflict and problems in dealing with the customer constructively and appropriately. Pull data to track pending consults and create reports to show unsigned notes, encounters, physician productivity; pending appointments. Create charts, graphs and powerpoints to present data. Total Rewards Brochure: Program Support Assistant (OA) Work Schedule: Monday through Friday; 7:30am-4:00pm; Subject to change based on the needs of the facility.

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD072770 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S.

Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.

A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Must pass pre-employment physical evaluation. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certific