Job at a glance
See below for important information regarding this job. Major duties: Implements the Quality Assurance Surveillance Plan (QASP) at the distribution depot to measure the Service Provider’s (SP) compliance with the requirements of the contract.,Assesses the compliance of SP performance to established requirements through various surveillance methods, which may include quality audits, accomplishing physical inspection, and sampling forms.,Monitors the SP’s responses to customer complaints received from any source.,Analyzes, interprets, and evaluates generated materials, the objectives or problems and, in consideration of procedures, determines method of accumulating data to best reflect results required to isolate cause of problem.
Education: Substitution of education may not be used in lieu of specialized experience for this grade level.