Job at a glance
The Southern Arizona VA Health Care System (SAVAHCS) is seeking a Telephone Operator. This position operates the telephone switchboard to provide telephone communications for the medical center including all off site community based outpatient clinic locations. Major duties: Duties include but not limited to: Monitor and serve as an emergency dispatcher for all medical and fire emergency codes and emergency alarms.
Provide patient information to visitors and responds to telephone inquiries regarding patient information. Use standard procedures to place outgoing calls through various circuits and networks. Provide telephone directory assistance for internal and external callers. Handle all threatening telephone calls including bomb threats consistent with standard operating procedures. Conduct procedures, routine testing, documentation, and reporting in accordance with standard operating procedures.
Utilize automated operators' log, logs all alarms, unusual situations, codes, and all information pertinent to the operation of the switchboard and medical center. Work Schedule: Various shifts, days off vary. Telework: Not Authorized. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD11895A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized.
Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.