Administrative Associate

City/State: Nyack, New York Department: Surgical ICU Bargaining Unit: NH- SEIU-1199 Work Shift: Evening Work Days: MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS Scheduled Hours: Evening Shift Scheduled Daily Hours: 8 HOURS Hours Per Pay Period: 40 Hourly Rate/Range: 0000 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary Supports patient care delivery by providing clerical services. Performs a variety of clerical and technical supportive services related to the admission, discharge and transfer process as well as maintains the medical record function and facilitation of patient care delivery. Essential Functions JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities.

* 1. Performs designated clerical and technical activities supportive of the admission process, medical record management and facilitation of patient care. 2. Assembles patient’s charts and maintains them. 3. Effectively interacts with patients, families and members. Review and copy charts for all outpatients on a daily basis. Corresponds with patients as needed via telephone/letter regarding necessary prescribed follow up 4.

Order and maintain supplies and patient educational materials. Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Demonstrates positive communication with people of different cultures, values and beliefs. 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 4. Demonstrates compliance with identified customer service behaviors.

5. Provides escort to customers when necessary. PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment. BUDGET: 1. Demonstrates fiscally prudent use of equipment and supplies.

2. Utilizes charge process for supplies/equipment. PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner.

I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion.

• Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words.

• Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” ▪ Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy. ▪ Promote and adhere to Montefiore Nyack Hospita