Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations.

The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams.

We are seeking a Senior Network Engineer with strong expertise in Enterprise Networking, Cloud, Security, SD-WAN, and Network Automation to support and modernize enterprise network infrastructure. The ideal candidate will leverage AI-assisted operations (AIOps), intelligent observability, automation, and AI-ready infrastructure to improve network performance, security, and operational efficiency while supporting enterprise AI platforms.

Key Responsibilities Design, implement, and support enterprise LAN/WAN, Data Center, Cisco ACI, Wireless, SD-WAN, and Hybrid Cloud environments. Configure, troubleshoot, and optimize Cisco Routing & Switching, Firewalls, F5 Load Balancers, and Network Security solutions. Support cloud networking across Azure and AWS and enable secure hybrid connectivity. Implement Zero Trust, SASE/SSE, and secure remote access solutions.

Utilize AI-powered monitoring, observability, and AIOps platforms for proactive incident detection, predictive analytics, and faster issue resolution. Support connectivity for Microsoft Copilot, Azure OpenAI, AI Agents, and enterprise AI platforms by ensuring secure and scalable network infrastructure. Develop and maintain automation using Python, Ansible, Terraform, and REST APIs to streamline network provisioning, compliance, and operational tasks.

Collaborate with Cloud, Security, DevOps, and Infrastructure teams to deliver scalable, resilient, and AI-enabled network services. Prepare technical documentation, support network modernization initiatives, and mentor junior engineers. Required Skills Enterprise Network Architecture & Operations Cisco Routing & Switching Cisco SD-WAN F5 BIG-IP Load Balancers Azure & AWS Cloud Networking Network Automation (Python, Ansible, Terraform, REST APIs) TCP/IP, BGP, OSPF, VLANs, QoS, VPNs Network Monitoring & Observability Preferred Skills AI-Assisted Network Operations (AIOps) Microsoft Copilot for IT Operations Azure OpenAI & AI Platform Connectivity AI Agents & RAG Infrastructure Fundamentals Zero Trust & SASE/SSE Cisco Meraki, Palo Alto, Zscaler, Netskope ServiceNow and ITSM Integration Professional Attributes Strong troubleshooting, analytical, and problem-solving skills.

Customer-focused with excellent communication and stakeholder management. Experience working with global teams in enterprise environments. Automation-first mindset with interest in AI-driven operations. Ability to lead technical initiatives and contribute to infrastructure modernization. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Pune office.

- A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and