Assistant General Manager, Signature Dining Restaurant - Major Food Group - New Concept Coming Soon!

About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort.

Additional   amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade.

The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly. Benefits & Perks: We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!

Please visit www.gotoworkhappy.com/benefits to see our full list of benefits! Job Description: Under the direction of the General Manager, the incumbent is responsible for the operation of the venue, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements. Duties include but not limited to: ESSENTIAL JOB FUNCTIONS : May include but are not limited to: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.

Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused. Treat Guests with a sense of caring and individuality while effectively identifying their specific needs. Inform Supervisor of Guest needs which may require special accommodations. Show special recognition of frequent Guests. Maintain a safe, clean and comfortable environment for Guests at all times.

Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return. Present a neat, clean and well-groomed appearance at all times. Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests. Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility.

Promote positive public relations and create an enjoyable atmosphere for all. Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations. Maintain a professional and positive relationship with vendors, Guests and co-workers. Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.

Demonstrate a commitment to ensuring responsible gaming and responsible alcohol serv