Behavioral Health Counselor

City/State: Nyack, New York Department: Behavioral Health_3 Bargaining Unit: NH- SEIU-1199 Work Shift: Day Work Days: MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS Scheduled Hours: 7 AM-3:30 PM Scheduled Daily Hours: 8 HOURS Hours Per Pay Period: 20 Hourly Rate/Range: 21.72-22.40 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary The Behavioral Health Counselor functions as a member of the interdisciplinary treatment team. The Counselor will facilitate various social and leisure time groups and activities. Maintains vigilance in conducting ongoing, routine observations of patients, and implementation of special precautions, as directed. The counselor will assist patients with various activities of daily living tasks.

The Counselor will answer calls and direct help as needed. Essential Functions JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. * 1. Conduct ongoing, routine observations of patients, and implementation of special precautions, as directed. 2. Effectively de-escalate individuals who may exhibits agitated behaviors. 3. Facilitate various social and leisure time groups and activities.

4. Assist patients with various activities of daily living tasks. Employee Performance Standards A. CUSTOMER SERVICE: 1. Demonstrates the ability to create a positive interaction with the customer. 2. Demonstrates positive communication with people of different cultures, values and beliefs. 3. Demonstrates the ability to acknowledge customer concerns and takes corrective action. 4. Demonstrates compliance with identified customer service behaviors.

5. Provides escort to customers when necessary. PERFORMANCE IMPROVEMENT: 1. Participates in Department/Hospital-wide activities which improve processes and/or outcomes. 2. Utilizes resources to maintain and improve self development and knowledge. 3. Complies with licensure and/or certification requirements. 4. Participates in annual competency assessment. BUDGET: 1. Demonstrates fiscally prudent use of equipment and supplies.

2. Utilizes charge process for supplies/equipment. PROJECTS/ASSIGNMENTS: 1. Completes projects/assignments within projected time frames and expectations. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital Hospital-Wide Standards A. Organizational Demonstrates adherence to Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner.

I will demonstrate a positive spirit of service with all employees with whom I interact.” • Place team success above individual recognition. • Be receptive to new ideas and approaches within my workplace. • Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” • See projects through to ensure completion.

• Problem solve with patients, family members, and other employees. • Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” • Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”? • Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) • Use positive communication in my tone of voice, body language, and choice of words.

• Respond to e-mails in a courteous manner, with-in twenty-four hours. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times”  Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.  Promote and adhere to Nyack Hospital's gu