Job at a glance
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day.
Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites. About the Role As a Bellman, you will be one of the first faces our guests encounter and play a key role in creating memorable first impressions. As part of the Front Office team, you will ensure guests feel welcomed, supported, and cared for throughout their stay.
From assisting with luggage and transportation to sharing local recommendations and anticipating guest needs, you will help deliver the personalized service that defines Four Seasons. What You Will Do Welcome guests warmly and provide a friendly, professional arrival and departure experience Assist guests with luggage transportation to and from guestrooms, storage areas, and vehicles Store and retrieve guest luggage and packages accurately and securely Maintain proper records of luggage handling, deliveries, pick-ups, and transportation requests Arrange vehicle parking and retrieval while ensuring efficient traffic flow at the hotel entrance Assist guests with directions, hotel information, and local recommendations Respond to guest requests promptly and professionally, ensuring a seamless experience Support the Doorman role when required and assist with guest arrivals and departures Ensure all equipment, including luggage trolleys, wheelchairs, and strollers, is maintained in excellent condition Accurately post parking, porterage, and delivery charges during shifts Work closely with Front Office, Concierge, and other departments to provide exceptional guest service Create personalized moments that enhance the guest experience and exceed expectations What You Bring Excellent interpersonal and communication skills Fluent English and good communication skills in Czech Outstanding guest service mindset with a warm and welcoming personality Strong attention to detail and ability to multitask effectively Knowledge of Prague and local attractions is an advantage Comfortable using technology and hotel systems; experience with HotSOS is a plus Ability to stand for extended periods and safely lift or move items up to 25 kg Valid driving license with confidence driving and parking various vehicle types Previous hospitality or guest service experience is an advantage What We Offer Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.
Outstanding Training & Development programs , including personalized learning pathways, cross training, and access to world class internal learning platforms. International Task Force and r