Job at a glance
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: This role is focused on individual cases helping clients find solutions to problems of social adjustment that are difficult for individuals to navigate on their own, assisting in establishing goals, monitoring progress, and preparing discharge and other plans.
The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community. ACCOUNTABILITIES: Incumbents may perform all, some, or similar range of duties as below. • Provide comprehensive case management services, including client assessments, case planning, coordination, documentation, and referrals to internal and external supports.
• Collaborate with multidisciplinary partners such as law enforcement, healthcare providers, Indigenous organizations, and social service agencies to support client outcomes as directed. • Contribute to program development by offering feedback on program design, materials, and policies, and supporting implementation across multiple program sites. • Assist with program delivery and administration, including data tracking, outcome measurement, monthly reporting, and preparation of project summaries.
• Facilitate referrals and applications for clients to access community resources, benefits, or specialized services, ensuring appropriate follow-up and documentation. • Conduct home visits and deliver in-home training or support services in alignment with program requirements as directed. • Participate in stakeholder engagement activities, including outreach, community events, committee involvement, and development of external partnerships as assigned.
• Support program innovation by applying knowledge of relevant issues, contributing to training materials, and identifying creative approaches to service delivery and crisis intervention. • Support compliance with all program procedures, health and safety standards, and organizational policies in the execution of duties. • Participate in ongoing professional development, including training sessions, team meetings, and learning lab initiatives to enhance service effectiveness.
• Maintain accurate client records, case notes, and statistical data to support program evaluation and continuous improvement. • Represent the organization in a respectful and professional manner, reflecting the mission and values of The Salvation Army. • Other related duties as assigned. WORKING CONDITIONS: • Work is primarily performed in the office environment, mostly within a ministry unit or facility.
• The incumbent may interact with individuals displaying challenging behaviours. • This role may require shift work, work over weekends, statutory holidays and extended hours. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct. EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications and Certifications: • Completion of College diploma in Social Services/Work, Criminology, Psychology, Correctional Services, or other related fields.
• Certification in