Central Access Associate [RP-N]

Title: Central Access Associate [RP-N] Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Central Access Center Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America) Summary: About the Role: At Roswell Park Comprehensive Cancer Center, every interaction matters. As a Patient Communications Liaison, you will be one of the first people patients, caregivers, and healthcare providers connect with during what can be a very challenging time in their lives.

In this role, you will serve as a trusted resource, helping patients navigate their care journey, answering questions, connecting them with the right teams, and ensuring they feel supported every step of the way. Your ability to listen, problem-solve, and build relationships will have a direct impact on the patient experience and help people access world-class cancer care when they need it most. This is an ideal opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and can confidently balance technology, communication, and customer service.

The starting annual salary for this position is $62,477 and this can include a full comprehensive cancer center. What You'll Do: Serve as a primary point of contact for patients, caregivers, community members, and healthcare providers through phone, email, chat, web-based platforms, and other communication channels. Provide accurate information about Roswell Park's cancer care services, supportive programs, clinical trials, and community resources.

Help guide new patients through the referral and intake process, ensuring a smooth transition into care. Coordinate communication between patients, caregivers, physicians, and clinical support teams. Respond to patient concerns and questions with empathy, professionalism, and a commitment to resolution. Follow up on inquiries to ensure issues have been addressed and expectations have been met. Support referring physicians and healthcare providers by facilitating timely communication with Roswell Park specialists.

Maintain accurate patient information and interaction records within customer relationship management systems and other technology platforms. Assist patients with portal access, technology-related questions, and digital tools that support their care experience. Partner with operational, clinical, and technology teams to identify opportunities for service improvements and enhanced patient experiences.

Share patient feedback to help inform new processes, workflows, and service enhancements. Help ensure communication systems, resources, and contact information remain current and accessible. What You'll Bring: We're looking for someone who is passionate about helping people and creating positive experiences during important moments. Successful candidates will typically bring: Exceptional customer service and communication skills.

The ability to build trust and rapport with patients, families, and healthcare professionals. Strong listening skills and a compassionate, patient-focused approach. Excellent organizational and multitasking abilities. Confidence navigating technology and learning new systems and applications. Strong problem-solving skills and the ability to think critically when addressing questions or concerns. Attention to detail and accurate documentation practices.

The ability to remain calm, professional, and adaptable in a fast-paced environment. A collaborative mindset and willingness to work across departments to support patients and providers. Experience in healthcare, patient access, customer support, contact center operations, or related service-focused environments is helpful. Why You'll Love Working Here: At Roswell Park, you'll join a mission-driven organization dedicated to reducing the burden of cancer through innovation, compassionate care, research, and education.

For more than 125 years, Roswell Park has been advancing the future of cancer treatment and improving lives