Job at a glance
Job Description: Counsel, Legal Job Purpose Counsel, Legal provides legal support across the Company’s business operations, with responsibilities spanning contracts, compliance, litigation, regulatory matters, and general legal advisory support. This role partners with senior legal and compliance team members, business stakeholders, operations teams, and outside counsel to identify and manage legal risk, support strategic initiatives, and help ensure business activities align with applicable legal, regulatory, and internal standards.
Counsel assists with drafting and reviewing contracts, managing disputes and litigation matters, supporting audits and investigations, advising internal stakeholders, and improving Legal team processes through practical tools, technology, and workflow enhancements. Key Responsibilities General Legal Support and Contract Management Draft, review, revise, and negotiate commercial agreements and other legal documents, including MSAs, SOWs, licensing agreements, Acima referral agreements, NDAs, and related materials.
Help ensure legal documents, business practices, and stakeholder guidance reflect applicable legal requirements, internal policies, and business expectations. Use AI and related technologies to develop templates, clause libraries, workflow tools, and other resources that support efficient legal review and matter management. Use technology tools to support coworker self-service for routine Legal needs, including NDAs, FAQs, intake requests, and other recurring legal processes.
Compliance and Risk Mitigation Support compliance with applicable federal, state, and local laws and regulations, including consumer protection laws such as UDAAP, TCPA, and FCRA. Assist in due diligence, compliance evaluations, and legal risk assessments for new vendors, third-party relationships, business initiatives, and operational processes. Identify, assess, and proactively address legal, regulatory, operational, and contractual risk exposure.
Policy Development, Process Improvement, and Legal Operations Contribute to the development and maintenance of internal policies, playbooks, templates, legal libraries, and standard operating procedures. Recommend process improvements to enhance Legal team efficiency, consistency, accuracy, and responsiveness. Train internal stakeholders on legal processes, compliance expectations, contract practices, and related business requirements.
Use technology and other resources to improve legal workflows and business-facing Legal team processes where appropriate. Litigation Management Assist in managing the Company’s high-volume nationwide consumer litigation docket, including small claims, arbitration, and class actions. Manage cases via Legal Tracker™ or other case management software applications. Draft case briefs outlining account history, legal issues, policy violations, and settlement recommendations.
Coordinate and assist with deposition and trial preparation, organize exhibits, and prepare witnesses. Coordinate or support representation at arbitration hearings before the AAA, as needed. Support claim settlements, including negotiation, preparation and execution of settlement agreements, and confirmation that settlement terms are satisfied. Consumer Claims & Audit Support Assist in the investigation of claims, gather supporting documents, draft responses, and collaborate with compliance on emerging trends.
Manage responses to state and federal agency audits and investigations, and facilitate remediation efforts as necessary. Subpoena & Legal Records Management Respond to subpoenas for consumer regulatory matters, including intake, document compilation, redaction, notarization, and timely production. Ensure records are in compliance with court orders and internal procedures. Legal Guidance & Internal Support Serve as the first point of legal contact for store locations and internal departments (tax, fleet, HR, social media, etc.).
Provide legal guidance on TCP