Customer Acquisition Representative

Job Title: Customer Acquisition Representative Job Description The Customer Acquisition Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

(Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU     Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first , inclusive culture and a genuine sense of belonging ? Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year?

Then a remote Team Leader position at Concentrix is the right place for you! As a remote Customer Acquisition, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “ game-changers .” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT     This is a great “work from home” opportunity t hat will allow you to reimagine a n all- new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there ’ s real career (and personal) growth potential . In fact, a bout 80% of our managers and leaders have been promoted from within !

T hat’s why w e offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you ’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE        As a Customer Acquisition Representative working from home , you will :    Conduct outbound outreach to prospective business and fleet customers using leads provided through approved lead-generation and marketing channels.

Engage business owners, fleet managers, procurement contacts, and other potential decision-makers to understand their vehicle and fleet needs. Conduct effective discovery conversations to identify customer needs, purchasing timelines, fleet requirements, and potential sales opportunities. Qualify prospects using agreed-upon client and Concentrix qualification criteria. Educate prospective customers at a high level regarding relevant client commercial/fleet vehicle solutions and available next steps.

Build rapport and establish credibility with prospective B2B customers. Identify and develop sales-qualified leads (SQLs) for handoff to the appropriate dealership or sales resource. Ensure qualified opportunities are transferred with accurate and complete information to support effective sales follow-up. Conduct appropriate follow-up and lead-nurturing activities for prospects who are not immediately ready for sales engagement.

Maintain accurate documentation of customer interactions, qualification information, disposition, follow-up activities, and outcomes within designated CRM and client systems. Manage assigned leads and opportunities in accordance with established service levels, processes, and productivity expectations. Partner with client, Concentrix, marketing, and other program stakeholders as appropriate to support lead quality and continuous process improvement.

Participate in required training, coaching, calibration, and certification activities. Provide feedback regarding lead quality, customer responses, common objections, market trends, and opportunities to improve the sales process. Meet established quality, productivity, conversion, and performance expectations as defined