Customer Service & Operations Unit Leader, Anti-Money Laundering (9 months)

Join us as a Customer Service & Operations Unit Leader in Anti-Money Laundering In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and operating at its optimum capacity within a telephone environment You’ll be specialising in anti-money laundering (AML) to manage related operational escalations, disputes and risks, and lead process re-engineering and automation initiatives This is an opportunity to be at the forefront of protecting our customers and the bank You’ll work from home some of the time, but you’ll also spend a minimum 2 days per week working from the Manchester office This role is available for a period of 9 months What you'll do As an AML specialist, you’ll lead your unit to protect our customers and enhance their experience by identifying trends and addressing areas of improvement.

You’ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making. Additionally, you’ll be: Optimally using resources to reduce costs and increase productivity Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of you unit Using data insights to drive change activity, and leading and participating in local and global projects Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk The skills you'll need You’ll need to have knowledge and experience of working in an AML environment, with knowledge of financial services.

Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed. We’ll also look for you to have: An understanding of the industry and our customers Knowledge of AML and financial products, processes and banking systems A background in risk, compliance and legal issues in different jurisdictions An understanding of people processes and policies Hours 35 Job Posting Closing Date: 24/09/2026 Ways of Working:Hybrid