Customer Service Representative, Customer Experience

Job Title :   RENO, NV   Customer Service Representative, Customer Experience     Reports to : Customer Service Sr. Supervisor, Customer Experience     Scope:   Individual Contributor, CF2    Years of Experience:   1+ years    Location :   Hybrid Remote –   Reno , NV   Supported,   MUST RESIDE IN NEVADA AND   LIVE WITHIN   60   MILES   O F THE RENO SERVICE CENTER   located   Northwest Reno   ( Note: The first four weeks of this role require in-person training, Monday through Friday from 8:00 AM to 5:00 PM PST)   Contract   Duration: Approx 6 months -   Start date:   1 0/19/2026   or 11/2 /2026   (Depending on class available)   End Date:   4/5/2027     Compensation :   $2 1.25   per hour   + $25 per pay period for home office supply stipend    At Patagonia, pay ranges are set using the best available market data for the job at the required location.

General Summary          As the Customer Service Representative, you are responsible for providing excellent customer service experience. You are a forward-thinking team player that engages with the customer and the customer service team to get the best outcome. You have proven experience managing multiple software and computer programs simultaneously while   maintaining   composure and delivering an exceptional level of customer service.

You incorporate your passions for our Company purpose, “We’re in business to save our home planet ”,  into your daily decisions. What   You’ll   Do          Essential Functions:      Provide excellent support to customers while communicating via phone, chats, and emails, in a remote setting. All CX Reps must be able to flex between phone,   email   and chat as needed to respond to a fluctuating volume of customer inquiries       Ability to work a specific schedule, while having the flexibility to rotate shifts or work alternative shifts as needed to meet   an increased   volume of customer inquiries (for example, during peak sales periods)          Tasks         Engage in customer interactions via Chat, Phone, and Email, ensuring that Patagonia’s core values of quality, integrity, environmentalism, justice, and not bound by convention are upheld     Adhere to schedule, time, and attendance expectations      Partner with the customer and Patagonia team to remedy customer concerns and deliver the best experience possible         Efficiently navigate multiple software programs/systems throughout the day        Provide   accurate   information   regarding   our products, customer orders, company service guidelines, and company campaigns         Use prescribed procedures to process orders,   assist   with returns, service orders, or otherwise address customer service needs         Fulfill customer service needs from a remote or hybrid work environment, while   maintaining   a high level  of performance and communication with the supervisory team     Participate in in-person teambuilding activities to foster camaraderie and connection to company values, as scheduled periodically by the business      Participate in optional company sponsored activism activities bringing awareness to environmental campaigns and issues    Complete training (both virtual and in-person), to develop skills   required   to ensure successful and excellent customer service     Able to work during operating hours, particularly during  times of peak  customer inquiries.

Associates should expect to work during all peak business  periods--see   “Peak Weeks” and “All Hands-on Deck Days” listed below. The ability   to take paid time off during these times will be limited       Skills          Ability to communicate effectively   utilizing   active listening and being fully present       Strong written, verbal, and non-verbal communication skills, to be shared with people from all   walks of life   while   remaining   clear, confident,   accurate , professional, objective, and inclusive        Ability to provide quality customer service through m