Customer Service Team Leader

Customer Service Team Leader CSTL Starting Salary: £1 4.40   per hour     Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our   Paddy Power offers , ensuring that each customer enjoys their time with us.

Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you   have the ability to   meet shop goals and targets? Don't   worry if   you've   never worked in the betting industry before, we will provide full training… but   it's   your attitude that counts!

Does this sound like you? If so, keep reading! How you’ll do it? We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer   queries   and informing customers about our latest promotions.

Other duties will include:   Assisting   customers to place bets through various channels, such as our betting terminals, and in-shop transactions   Maintaining excellent shop presentation standards to create an inviting atmosphere for customers   Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop   Adapting to different situations while remaining customer-focused   Fulfilling social responsibility duties by adhering to   established   guidelines and regulations     What we offer?

·           Competitive salary including pay increase after   ·         Performance Bonus & Promotional rewards   ·         Annual & Quarterly rewards   ·         Flexible work patterns   ·         Family Leave (Adoptive, Parental Leave & Wedding Leave)   ·         Company Sharesave Scheme (discount on Flutter Shares)   ·         Life Cover   ·         Company Pension Scheme.

·         Company Sick Pay   ·         Birthday Leave   ·         Employee Assistant Programme (including up to 6 free counselling sessions)   ·         Financial Wellbeing platform – NUDGE. ·         Company Social Events. ·         Groupon Discount Scheme   ·         Eyecare vouchers     And the Values that guide us? Here they are:   Customer First,   Always   | Change The Game | Win Together | Free To Be Me   We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them