Director, Digital Content Strategy & Publishing
Four Seasons Hotels and Resorts
Job at a glance
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.
At Four Seasons, we are powered by people and our culture enables everything we do. Director, Digital Content Strategy & Publishing Four Seasons is seeking a visionary and commercially minded Director of Digital Content Strategy & Publishing to lead one of the most consequential editorial and digital publishing functions in global luxury hospitality. This is a senior leadership role that sits at the intersection of brand, technology, commerce, and storytelling — responsible for shaping how Four Seasons communicates, merchandises, and converts across every digital channel.
The Director will build and own a content organization that operates with the discipline of a world-class media publisher, the commercial instincts of a modern retailer, and the creative authority befitting the Four Seasons brand. Reporting into the Senior Director of Digital Products and Experience within Four Seasons Corporate, this individual will define the editorial philosophy that governs all owned digital content, lead the transformation of our digital merchandising capabilities, and pioneer the operationalization of generative AI to power structured, scalable content across our global portfolio.
This is a rare opportunity to leave a genuine mark on how one of the world’s most beloved luxury brands communicates — and converts — in a rapidly evolving digital landscape. What You Will Lead: I. Editorial Strategy & Brand Voice The Director will own and champion a clear, data-informed digital editorial strategy that distills guidelines and direction from the Four Seasons Brand team, shaping the Four Seasons brand identity — its values of kindness, genuine care, warmth, and service excellence — into a coherent, compelling content voice that resonates across audience segments and digital channels.
Develop and steward a comprehensive Digital Editorial Strategy that aligns the Four Seasons brand voice and values against deep consumer and guest insights, defining the content pillars and thematic territories that guide investment decisions across owned, earned, and paid digital channels. Collaborate and work closely with Brand, Marketing and Media to ensure alignment between Digital Editorial against broader global brand direction, guidance and governance Serve as a close, ongoing partner to the Guest Insights and Research team — regularly connecting to absorb guest segmentation findings, behavioral data, and preference signals (including those of high-return guests), and translating those insights into concrete editorial strategy, content priorit